A Blog for Dentists & Other Healthcare Professionals

Top Dental Practice Management Software of 2021 - Reviews, Pricing & Features

*This post was originally published May 4, 2015 and extensively updated March 15, 2021.

Top Dental Practice Management Software of 2021 - Reviews, Pricing & FeaturesDental practice management is a challenging job that usually falls to a dentist who is already busy caring for patients. It is essential to have the right tools to help with management to minimize mistakes and oversights and to attract new patients and grow your practice.

As a dental SEO marketing company, we work with dentists every day, helping them run their practices efficiently and get the marketing results they want. One key component of managing a practice is choosing the best dental practice management software.

If you are looking at the best dental office management software, you might wonder where to begin. There are dozens to choose from. What features are necessary? How much will it cost? In this post, we explain how practice management platform software works, what features you need, what benefits you can expect from using software, and which trends are informing updates in dental PM software. So continue to read on as we discuss software used in dental offices.

Dental Practice Management Software Buyer's Guide

When you're in the market for dental practice management software, it is crucial to know what you're looking for. We can't tell you which features are right for your practice or how much you can afford to pay, but here's a quick checklist to help you evaluate your options.

  1. Features -- Which features are must-haves for the software you choose and which can you live without?
  2. Solutions -- Which problems do you need to solve to grow your practice?
  3. Integration -- Will you continue using any of the existing software in your practice and if so, will it integrate seamlessly with your dental management software? Ask the same question about your hardware, including diagnostic machines.
  4. Ease of Use -- How easy will it be for your staff to learn how to use the new software and take full advantage of its features? Ask the same question about your patients.
  5. Support -- What kind of support is provided to software clients? Is it available outside of business hours?
  6. Training -- What kind of training is provided? Does it include live training, either online or in-person? Is there a resource library to help you and your staff use the software?
  7. Pricing -- What is your budget for software and does the pricing fit into your budget? Make sure to ask about add-on and hidden fees to ensure you have the whole picture before you commit.

We suggest that you ask yourself and key staff members these questions before you request demos and evaluate your options. That way, you'll go in with a clear idea of what you want, need, and can afford. This is how you'll have the best chance of choosing the software solution that's right for you, your patients, and your practice.

What is Dental Practice Software?

If you've never used dental practice software before, you might be wondering what it does and why many dental practices use it. Put simply, practice management software is software that helps dental and orthodontic practices and labs manage routine activities, including:

  • Scheduling appointments
  • Communicating with patients
  • Documenting patient charts and compiling notes
  • Billing patients and insurance companies
  • Time tracking for employees
  • Processing insurance claims
  • Processing payments (including credit card processing)
  • Sharing data about patients with other authorized providers

Some versions of dental practice management software serve as a patient engagement platform, allowing dentists to engage with patients and get to know them. Many include dental imaging software, while others include marketing tools to help dentists grow their dental practices.

Ideally, the software you choose should include management tools that streamline your tasks as a practice manager, making it easy to deliver quality patient care.

Dental Practice Management Software Benefits

There are significant benefits to investing in dental practice management software. If you choose wisely, the software you use can make your practice both more efficient and more profitable. Here are some of the benefits you can expect:

  • Easier patient scheduling. Many cloud-based dental practice management software solutions offer online scheduling, so patients can choose an appointment time and book appointments at their convenience.
  • Fewer no-shows and cancelations. Some dental software sends automated appointment reminders, thus reducing the number of patient cancelations and no-shows.
  • More accurate patient charting systems. Digital patient charting is included with most office management software and it can streamline the treatment process by helping you create accurate charts and treatment plans that can be accessed from anywhere.
  • Secure storage for patient data. HIPAA compliant storage is a must and if you choose a cloud-based dental management solution, you'll be able to access the data you need on a computer, tablet, or phone.

The best dental management software should help you streamline both administrative processes and patient care, helping you save time and money.

Typical Features of Dental Practice Management Software.

The best dental practice management software for your practice is one that has the features that are most important to you. Here are some of the typical features to look for and consider as you evaluate your options.

  • Appointment Scheduling. Cloud-based software often includes a scheduling feature that integrates with your website, so patients can schedule their appointments or your staff can schedule them from your office. They also often include appointment reminders to cut down on no-shows.
  • Billing. The financial aspects of running a dental practice can be time-consuming. The right software will automate calculations for treatments, create invoices for you to send to patients, and streamline the process of billing insurance companies.
  • Clinical Documentation. Creating accurate patient charts is essential if you want to provide quality care and treatments. The dental software you choose should allow you to create digital charts and support integrated workflows.
  • Patient Records. In addition to creating dental charts and treatment plans, the software you choose should allow you to easily create and update dental health records. If you choose cloud-based software, you'll be able to create and update records from anywhere.
  • Security and Compliance. As a dental practitioner, it's your responsibility to comply with HIPAA regulations, which include protecting patient privacy and storing patient records per HIPAA guidelines. Look for software that is HIPAA compliant through the use of encryption and other data security measures to avoid fees and penalties.
  • Staff Scheduling. Scheduling the right employees at the right times can make a big difference in your ability to provide top-notch care to your patients. Scheduling tools may include color coding and other options to help you clarify who is working with each patient and what procedures are on the schedule.

Ideally, you should request a demo for each software option you consider to make sure that you understand the included features.

Dental Practice Management Software Trends

The primary goal of any software designed to help you manage your dental practice is to increase efficiency and streamline everything from administrative tasks to patient follow-up, so you can focus on delivering quality care.

The trends in dental office management software are heavily weighted toward using technological advances to help dentists and their employees deliver the best care possible. Here are some of the things that we have noticed as trends.

  1. Artificial Intelligence. The use of artificial intelligence (AI) is becoming increasingly commonplace in every area of healthcare, including dental care. Solutions that incorporate AI can use it for things like answering basic patient questions, enhanced scheduling features, better patient communication, and improved interoperability between the administrative and clinical staff at your practice.
  2. Integrated Digital Imaging. While some software options include digital imaging, many dentists have imaging software they prefer and, when that's the case, it's a good idea to look for software that integrates with existing imaging software. Third-party integration ensures a smooth transition to using new software and allows for accurate planning and improved dentist/patient communication.
  3. Mobile Solutions. While some people still prefer computers, the trend in digital communication is undeniably toward mobile technology. One of the biggest software trends in dentistry involves built-in mobile options such as HIPAA-compliant text messaging, mobile telemedicine, and mobile-friendly scheduling and communication.
  4. Reputation Management. Customer feedback and reviews are important in dentistry because most patients will read reviews and recommendations online before choosing a dentist. Including reputation and review management tools in office management software makes it easy for dentists to monitor reviews and social media mentions to ensure that their practices have impeccable online reputations.

The trends we've identified are things that we expect to become standard in the near future. For many dentists, the most important thing is finding an all-in-one practice management solution that will allow them to streamline every area to attract new patients and grow their practices.

How We Chose the Dental Management Software to Compare

You’ll notice that we said that there are dozens of dental management software systems, but we’re featuring only 15 in this post. That’s because we did the work ahead of time to eliminate any options that we wouldn’t wholeheartedly recommend to our clients.

This isn’t a comprehensive list, but we decided to feature the software solutions that met the following criteria:

  1. HIPAA Compliance. Every dental practice must adhere to HIPAA regulations and choosing dental management software that doesn’t make compliance easy is a waste of your time and money. It puts your patients’ information at risk and that’s not something we would ever recommend.
  2. Value. Any dental management software system worth having is going to require a financial investment, but some investments are bigger than others. We focused on the options that offer dental practices the most value for their money.
  3. Customer Support. Finally, we chose dental practice management software that provides top-notch customer support to its users. We recognize that you may need help using the features of any software solution you choose so we prioritized companies that provide it.

We can’t tell you what features are most important to you, but these three main criteria are things we feel are essential to every practice.

A Note About Dental Practice Management Software Features

Not every feature we have listed will be important or necessary for your practice. While we give a thorough list of features for each product, you should do your research to ensure the software you choose meets your needs.

Most dental practice management software has features such as billing, scheduling, charting, and electronic dental health records. Others may offer built-in digital imaging or integration with dental imaging programs.

Another important feature to pay attention to is whether the software is cloud-based (accessed via the internet) or proprietary (installed on your on-premises server). With cloud based practice management software, there is usually less of a commitment or investment required, as they are typically billed on a month-to-month subscription basis. (Cloud based software is also referred to as web based dental software. They are one and the same. The current trend is toward more cloud-based dental practice management software and mobile systems that will let you access the software via iPads and other internet-connected devices.

We strongly suggest choosing a software provider that offers a free demo, so you can try the software before buying it.

The Best Dental Practice Management Software in 2021

Without further ado, here are the 15 best dental practice management software options for 2021.

1. Curve Dental

Star_rating_1_of_5-1 4.41/5 (193) (Ratings as of: 7/20/2021)

curve-dentalOverview: Curve Dental is a fully web-based dental practice management software system, with all the essential features you would want in a practice management software package, from scheduling and reporting to charting and imaging. Reviewers of the software service praise the responsive customer service and intuitive interface, as well as the ability to use the service on any operating system or browser.

Service model: Cloud-based

Hardware/operating system requirements: Any web browser (OS agnostic) with WebGL compatibility (includes most stable versions of popular browsers); works best on updated version Google Chrome. The minimum speed for connectivity is 5 Mbps download and 1 Mbps upload. Not recommended for use with dial-up or satellite services.

Price: Subscription-based pricing is customized for each practice. The Curve Dental website says that pricing starts at $3.50 per business hour, but gives no indication of how the pricing is calculated. You can review their pricing page here and call them for a custom quote.

Free demo: Yes

HIPAA compliant: Yes

Support: Free 24/7 technical support. Customer service is stated as friendly and responsive and is provided via email, phone, and integrated messaging.

Training: Provided over the internet, in person, via online demos, and webinars.

Service model: Cloud-based

Hardware/operating system requirements: Any web browser (OS agnostic) with WebGL compatibility (includes most stable versions of popular browsers); works best on updated version Google Chrome. The minimum speed for connectivity is 5 Mbps download and 1 Mbps upload. Not recommended for use with dial-up or satellite services.

Price: Subscription-based pricing is customized for each practice. The Curve Dental website says that pricing starts at $3.50 per business hour, but gives no indication of how the pricing is calculated. You can review their pricing page here and call them for a custom quote.

Free demo: Yes

HIPAA compliant: Yes

Support: Free 24/7 technical support. Customer service is stated as friendly and responsive and is provided via email, phone, and integrated messaging.

Training: Provided over the internet, in person, via online demos, and webinars.

Key features:

  • Billing capabilities
  • Scheduling
  • Reporting
  • Credit card processing
  • Insurance management
  • Mobile computing
  • Online patient portal
  • Smart Forms
  • Dental charting
  • Digital imaging
  • Patient communication
  • Perio charting
  • Clinical notes
  • ePrescribe
  • Data backup

The Takeaway

Some of the features are package-specific, so you should articulate which features your practice needs.

Curve Dental is an excellent cloud-based dental practice management software solution with a variety of easy-to-use features, responsive customer support, an informative website, and a sense of humor to boot. They are very upfront about what you get and allow you to pay as you go. In addition to all the traditional dental practice management features, you get cloud-based data backup and mobile access as well. Two of the only possible downsides we could find are the lack of in-person training and that they don't provide detailed pricing on their website.

2. Dentrix (by Henry Schein)

Star_rating_4_of_5-1 4.3/5 (313) (Ratings as of: 7/20/2021)

dentrix software screenshot

Overview: Dentrix prides itself on being the most popular dental PM software company in North America. Certainly, Dentrix is a trusted name in dental practice management technology. Dentrix was founded in 1985, and while Henry Schein acquired them in 1997, many of the founders are still with the company.

Although Dentrix is among the more expensive solutions on our list, it has one of the largest feature sets. As a result, there is a steep learning curve. Dentrix is an on-premises solution that will be built specifically for your dental practice.

Service model: Proprietary (installed on-premises) with an integrated mobile option

Hardware/OS requirements: Windows-only. Dentrix runs exclusively on Windows 10. See system requirements. (You will need a dedicated server to run Dentrix.)

Price: Customized per practice (see How to Purchase)

Free demo: Yes

HIPAA compliant: Yes

Support: Phone, email, and online chat support. However, if you don’t pay for their Customer Service Plan, you’ll be charged per support incident.

Key features:

  • Appointment management
  • Calendar management
  • Claims validation
  • 3D clinical charting
  • A patient communications manager that sends texts, emails, and postcards
  • Billing and collections with integrated EMV-compliant payment processing
  • Payment plan management
  • Digital imaging with Dentrix Smart Image
  • Patient engagement tools (for an additional charge) such as website management and patient kiosks
  • Financial planning tools for your practice

The Takeaway

Dentrix is the most popular dental practice management software. If you want a traditional dental PM software and do not require the flexibility of cloud-based dental practice management software, Dentrix is a solid, fully-fledged PM option that has withstood the test of time — they've been around for 30 years. It will be a major investment in terms of both money and the time required to learn it, but you know you will receive a trusted, quality product for your money.Dentrix is the most popular dental practice management software. If you want a traditional dental practice management software and do not require the flexibility of cloud-based dental practice management software, Dentrix is a solid, fully-fledged practice management option that has been around for 30 years and has withstood the test of time. It will be a major investment in terms of both money and the time required to learn it, but you know you will receive a trusted, quality product for your money.

3. Dentrix Ascend (by Henry Schein)

Star_rating_4_of_5-1 4.2/5 (220) (Ratings as of: 7/20/2021)

Dentrix Ascend software screenshot

Overview: A newer dental practice management service introduced in 2013, Dentrix Ascend is a fully cloud-based Dentrix offering. However, Ascend is more than just “Dentrix on the web,” as it has an entirely new workflow and interface. Note that it is a separate product and is not compatible with traditional Dentrix.

Service model: Cloud-based

Hardware/OS requirements: Windows 8 or higher, Apple MacOS 10.10 or higher, or iOS 11 or higher for iPads. 8 GB of RAM and a download speed of 50 Mbps and upload speed of 10 Mbps. (This estimate assumes 10 users in one location.)

Price: Customized (request a quote). Dentrix is available as a scalable, pay-as-you-go subscription, making it a viable option for both small practices and large, multi-location practices.

Free demo: Yes

HIPAA compliant: Yes

Training: Dentrix Ascend provides a variety of training materials on their website, including an introductory overview video, how-to videos, podcasts, documents, and step-by-step workflows for common tasks. There is no in-person training at this time.

Support: Dentrix Ascend has a support email address and phone number. We emailed them to ask for more information about the support that’s included with a subscription and here is what Wayne Jackson in their support department told us:

Answers to emails can come at varied times. As we are an inbound call center, typically our goal is to respond to emails within the hour of them coming into our inbox, but we also will not respond to emails outside of our support hours.

Dentrix Ascend's business hours are from 6 AM to 5 PM Mountain Time, which leaves a gap for dental practices in the Pacific Time Zone.

Key features:

  • Scheduling, including online booking
  • Streamlined patient check-in and check-out
  • Patient routing
  • Patient profiles
  • Dental charting
  • Perio charting
  • DEXIS digital imaging
  • Drag-and-drop treatment planner
  • Ledger
  • eClaims and insurance tracking
  • Document manager
  • Kiosk
  • “Natural User Interface” (NUI)
  • Multi-location support
  • Insurance management

The Takeaway

Dentrix Ascend is the cloud-based alternative to regular Dentrix. Being cloud-based, it is more scalable and cost-effective than traditional Dentrix. It includes all the essential features you need for dental practice management, with the addition of a new streamlined workflow and a simplified user interface. As a result, you have a product that’s easier to learn; and with no expensive servers to maintain, it’s easier on the wallet as well. However, while you also get the trusted reputation that comes with the Dentrix name, a large company like this can feel less personal (and in our case, less responsive) compared to a smaller provider like Curve Dental.

4. Open Dental

Star_rating_4_of_5-1 4.7/5 (56) (Ratings as of: 7/20/2021)

open dental software screenshot

Overview: Open Dental is an open-source, server-based dental management software that’s become increasingly popular with dentists. While Open Dental will work if you’re not online, they do offer a variety of web-based services. It can be scaled for large and small practices and includes many features to streamline practice management.

Service model: Server-based

Hardware/OS requirements: Windows8 or higher (Windows 10 is recommended). Open Dental recommends using a dedicated server; web-based services support Chrome, Internet Explorer, Edge, Firefox, and Safari. Mobile apps are supported on both iOS and Android. 4.8 GB of RAM recommended.

Price: $169 per month/location or $165/month for the eServices bundle. Details and add-on fees for additional providers and services can be found here.

Free demo: Yes

HIPAA compliant: Yes

Training: Open Dental offers live training both in-person and online. Their website includes multiple webinars and online documentation that are available at any time. Customized training is available for $50 per hour.

Support: Phone and chat are included in the monthly price.

Key features:

  • Appointment management
  • Appointment reminders
  • Hands-free charting
  • Orthodontic charting
  • Patient records management
  • Imaging and X-rays
  • Medical billing
  • Claims management
  • Treatment planning
  • Hands-free charting
  • Patient portal
  • eServices including integrated texting, electronic prescriptions, and more

The Takeaway

Open Dental offers a full array of practice management and treatment tools for dental practices of all sizes. Their experienced team of conversion specialists will assist you as you convert from your existing practice management software to Open Dental. You can check out their free trial here.

5. Total Dental

Star_rating_4_of_5-1 4.00/5 (2) (Ratings as of: 7/20/2021)

total dental software screenshot

Overview: Total Dental is an all-in-one practice management and electronic health records (EHR) solution. While not a “big name” in dental practice software, Total Dental is a quality, fully cloud-based dental practice management software solution that provides all the essential practice management features, and then some! They market themselves as being the best solution for Dental Service Organizations and large practices.

Service model: Cloud-based; Mobile

Hardware/OS requirements: OS agnostic; access from any secure internet connection.

Price: Pricing is based on the needs of your DSO or practice; the standard EHR package starts at $199 per month for one dentist, plus $99/month for each additional dentist; comes with two free support user licenses.

Free demo: Yes

HIPAA compliant: Yes

Training: There is no information on Total Dental’s website about training. We reached out to them for a response but did not get anything in reply. We will update this post if new information becomes available.

Support: The only information available about support is the “Contact Us” tab on Total Dental’s website. It contains a contact form but no phone number. We emailed them to request additional information and will update this post with any new information we receive.

Key features:

  • Electronic dental health records
  • State-of-the-art dental and perio charting
  • Built-in CDX codes
  • ONC-ACB compliant
  • Billing
  • Meaningful Use monitoring
  • Real-time backups
  • ePrescribing (at no additional cost)
  • Accounting integration
  • Accounts receivable
  • Appointment management
  • Calendar management
  • Claims management
  • Clinical charting
  • DEXIS digital imaging integration
  • Patient payment history
  • Reminders
  • Treatment planning

The Takeaway

You get a lot for your dollar with this web-based dental practice management and EHR software system. Also, the impressive backgrounds of the company executives let you know there is significant industry expertise backing this product. The biggest point of concern is the lack of information about support and training, so you should ask about these things during your demo. You can learn more about Total Dental in this video and can contact the company for a live demo.

6. Denticon (by Planet DDS)

Star_rating_4_of_5-1 4.7/5 (99) (Ratings as of: 7/20/2021)

denticon

Overview: Denticon was first to the cloud 16 years ago and was built from the ground up as a multi-location, enterprise practice management software solution. While the software is very robust and in use at a broad variety of dental group practices, it is intuitive enough for solo practices too. Planet DDS offers its Denticon software on a monthly subscription basis, with very little up-front cost, unlike traditional desktop software.

Service model: Cloud-based

Hardware/OS requirements: Access from any secure internet browser (Chrome, Internet Explorer, etc.). Denticon recommends: Intel 15 or higher; 8 GB RAM; 250 GB hard drive; 6 Mbps upload speed and 2 Mbps download speed.

Price: Denticon no longer publicly lists pricing information on their website and instead offers custom quotes.

Here’s what Denticon told us about pricing when we reached out to them in 2017: Add-on modules allow clients to scale efficiently and select only the tools they need. For pricing, contact sales@planetdds.com.

We reached out to them for an update and, while we received a quick initial response asking us where the information would be published, they did not get back to us with updated pricing information.

Free demo: Yes

HIPAA compliant: Yes

Training: Denticon used to offer in-person training but they have removed references to this feature on their website, possibly because of COVID-19. They have a huge library of on-demand training resources, including written materials, webinars, and videos.

Support: Unlimited Denticon support is included with the software subscription via web form, email, and phone. Planet DDS also has a huge knowledge base that includes step-by-step videos, a glossary, and a troubleshooting tool.

Key features:

  • Advanced patient communications
  • Advanced analytics, including customizable dashboards and reports
  • Charting, including specialty
  • Appointment management
  • Credit/debit card processing
  • Insurance management and electronic claims
  • Online patient-facing features including appointment scheduling, health forms, and patient portal (allows for online bill payment)
  • Cloud imaging
  • Customizable clinical notes, progress notes, and editable macros
  • Continuous data backup and disaster recovery in the cloud
  • Time clock
  • Document scanning
  • Patient health records (EHR-certified)
  • Billing management, including ortho payment plans
  • Multi-location support
  • Electronic prescriptions
  • Nightly data download available

The Takeaway

Denticon is a comprehensive online dental practice management solution with numerous useful features. However, having a little more pricing transparency on their website would go a long way. Although, in recent years they seem to have gone the way of higher-end dental software like Dentrix and are now vague on this topic.

7. Dovetail

Star_rating_5_of_5-1 4.9/5 (12) (Ratings as of: 7/20/2021)

dovetail software screenshot

Overview: Dovetail is a complete, web-based dental practice management and dental health record solution designed primarily for mobile use (though it works on any device). The software is sleek and simple and allows your single- or multi-location dental practice to go completely paperless. You can even use it to process payments from a tablet or another mobile device. Reviewers confirm that the software is very easy to use.

Service model: Cloud-based

Hardware/OS requirements: Accessible via any browser/device. Works with Chrome (v. 52.0.2743 or above); OS X 10.9 & up: Chrome browser (same version as above) or Safari (9.1.2 or above); iPad third generation and up, running IOS (9.3.3 or above): The latest App Store-updated version of Chrome or Safari.

Price: The service was previously priced at $399 per month, but has been changed to custom pricing. We reached out for additional information and will update this post if we receive anything.

Free demo: Yes

HIPAA compliant: Yes

Training: Dovetail assigns you a dedicated success coach to provide 1 on 1 training. This information isn’t on their site, but a representative confirmed that the same coach will stay with you and your team throughout your time with Dovetail. This way, you won’t have to be “reintroduced” or deal with someone new if you need support. They also have a resource library available on their website that includes video tutorials, case studies, and blog posts

Support: If your dedicated success coach is not available, they have a support team available to answer product questions via email, telephone, remote desktop, and live chat. However, some reviewers say support can be slow to respond. We were able to reach the company at support@dovetail.co

Key features:

  • Patient dental records
  • Medical history
  • Treatment plans
  • Progress notes
  • Intelligent scheduling
  • Billing features
  • Meaningful Use functionalities
  • Team management tools
  • e-Insurance claims
  • Advanced file-sharing capabilities via Dovetail Connect
  • Mobile payments (available at Practice and Enterprise levels)

The Takeaway

Dovetail is a good choice for smaller, high-tech dental practices that want to go completely paperless — or even completely mobile. Essentially, it allows you to run your entire practice from your iPad. Dovetail also takes online security very seriously. Ideally, we would like to see the company offer better support channels, particularly when mobile payments are involved. It is also too bad that they no longer offer more affordable packages for single-dentist practices. You can request a free demo here.

8. Dentisoft

Star_rating_4_of_5-1 4.7/5 (3) (Ratings as of: 7/20/2021)

dentisoft software screenshot

Overview: Dentisoft is cloud-based dental office management software with an intuitive web-based interface that works on any device. Following the SaaS trend for dental management software, web-based Dentisoft is offered via a monthly subscription, which is less costly than PC-based systems. Additionally, unlike many systems that charge for each user, with Dentisoft you get unlimited access for one flat price. They also offer a free starter plan.

Service model: Cloud-based

Hardware/OS requirements: Accessible via any browser/device.

Price: In addition to the free Cloud Starter package, Dentisoft has a Cloud Pro package for $249/month and a $50/month option for new practices.

Free demo: Yes

HIPAA compliant: Yes

Training: Subscriptions come with 5 hours of web-based training in the form of a live, online meeting. Additional training may be purchased at $75/hour. The Dentisoft website has a complete manual for new users as well as hundreds of articles and FAQs that users can reference.

Support: With the Cloud Pro package, unlimited support is available via email, telephone, or live chat. They also have a comprehensive online support portal. When we emailed them with a question, they responded promptly (in less than an hour).

Key Features:

Find a full list of features offered in each package here.

  • Patient marketing tools
  • Appointment book
  • Online patient forms
  • Facebook and DentistDirectory integration
  • Mobile suite access
  • Secure messaging & reminders
  • Mobile suite access
  • Clinical e-Records
  • Treatment planning and handouts
  • Unlimited image/PDF storage
  • Radiography integration to most sensors
  • Integration with TigerView Cloud
  • Mailing list generation
  • e-Birthday messages/recalls/appointment reminders
  • Postcards for recalls and appointments
  • Insurance/payer management
  • Paper or e-Billing statements
  • Claim forms
  • Recall management
  • Over 250 reports
  • Data export to Excel/Word/PDF

From Dentisoft’s website:

Dentisoft offers additional, optional services (eClaims, Real-time Eligibility Verification, Credit Card Terminals, integrated collections agency, Constant contact, paper statement mailings, Patient education movies, and Advanced Periodontal charting). Contact Dentisoft for more details and pricing.”

The Takeaway

With unlimited users and loads of handy features, Dentisoft is a cost-effective and comprehensive web-based dental PM software solution for multi-user dental practices. They also offer multiple support channels and innovative added features like Facebook integration and some marketing features. If the $249/month price tag is doable for you, this dental PM software should be on your list of practice management software systems to consider.

9. Easy Dental (by Henry Schein)

Star_rating_3_of_5-1 3.6/5 (12) (Ratings as of: 7/20/2021)

easy dental software screenshot

Overview: Easy Dental is a straightforward, proprietary dental practice management software product. While you will need to host this on-premises software on your equipment, it includes some web features, like online payments and online data backups. Easy Dental also features credit card processing services. It is one of the more commonly used dental practice management software suites. According to their website, more than 20,000 practices use it.

Service-model: Proprietary

Hardware/OS requirements: Windows-only; a dedicated server is recommended.

Price: Customized (Contact Easy Dental to request a quote here).

Free demo: Yes. They also have video tutorials showing the various aspects of their service in action.

HIPAA compliant: Yes

Training: Training modules include in-office training, training workshops, documentation, live webinars, and an online resource center, which are all included in your total price.

Support: Although they have multiple accessible support channels, you’ll have to pay extra for premium support. You can view their service bundles here. We should also note that if you don't buy a service bundle, you'll be charged a fee of $149.95 per incident.

Key Features:

  • Perio charts
  • Clinical charting
  • Patient records
  • Patient billing
  • Scheduling
  • Treatment plans
  • Reports
  • Recall appointments
  • Electronic insurance claims and attachments
  • QuickBill statements
  • Online data backup
  • Integrated PowerPay LE credit and debit card processing
  • Care Credit patient financing

The Takeaway

Like most Henry Schein software, Easy Dental is a quality proprietary program that represents a significant investment of time and money. It also has the limitations of traditional on-premises software such as it must be run on Windows. However, Easy Dental also has some useful online features like online data backup. We would be remiss if we didn't note that some recent reviewers have complained about technical glitches and slow response times

dental practice management software

10. Dentimax

Star_rating_4_of_5-1 4.6/5 (105) (Ratings as of: 7/20/2021)

dentimax software screenshot

Overview: Dentimax is a flexible solution suitable for dental practices of all sizes. It can be installed on any device or, if you prefer, you can access it from the cloud. It is set up to integrate with most imaging devices and includes quality office management tools, such as employee time tracking.

Service model: Hybrid

Hardware/OS Requirements: Intel 13 or higher for installed software; Windows 8 or higher/Mac OS/Mac OS 10.7+; recommended minimum 2 GB of RAM and 20 MBS Download and 5+ MBS Upload

Price: Dentimax offers four pricing tiers. The first three carry a one-time $199 set-up fee and are then priced at $59/month for the starter plan, $119/month for the standard plan, and $239/month for the complete plan. The max plan, which is suitable for large multi-office practices, carries a one-time set-up fee of $449 and a subscription cost of $289/month. Find a full description of their plans here.

Free Demo: Yes

HIPAA Compliant: Yes

Training: All of Dentimax’s plans come with online training: one hour for the starter plan, three hours for the standard plan, five hours for the complete plan, and eight hours for the max plan. Additional training is available for $99 per hour. Their installed version is $139 per month per location. They also offer a comprehensive 5-step training program for $2,999 or you can purchase at an hourly rate of $99.

Support: All Dentimax subscription plans come with unlimited tech support, including weekly new client calls and tech support chat. Their website has a detailed FAQ and a library of videos and blog posts to provide additional information and support.

Key Features:

  • Patient management
  • Insurance claims management
  • Seamless medical billing
  • Integrated credit card payments
  • Payment plans
  • Xray and image integration
  • Medicaid reports
  • Perio and SRP charting
  • Referral source management and tracking
  • ICD9/10 diagnosis code management

Add-on features include Dentimax texting, cloud imaging, and a web kiosk for new patient registration.

The Takeaway

Dentimax is one of the most comprehensive practice management software solutions available. We particularly like its extensive charting and imaging options and the way it fully integrates payment management – including billing, claim tracking, credit card payments, and payment plans for patients who need them. Click here to request additional information.

11. Datacon

Star_rating_5_of_5-1 4.8/5 (4) (Ratings as of: 7/20/2021)

denticon software screenshot

Overview: Datacon is another hybrid dental practice management solution that combines an on-premises server with online data storage and mobile connectivity. Datacon offers a complete suite of features and works with both Macs and PCs — even both at the same time. Datacon has useful paperless office features and will also integrate with just about any dental software program.

Service model: Hybrid

Hardware/OS Requirements: Installs on a Mac server, but can be accessed on Windows PCs or Macs (or a combination of both), as well as mobile devices. Find more info on the system requirements here.

Price: Datacon’s website doesn’t mention pricing, so we reached out to them to find out a little more. Flo Johnson from Datacon provided us with the following information:

We price our software based on the number of connected workstations. This provides the opportunity for a new dentist or small practice to enjoy all of the features utilized by our larger multi-location practices.

The current pricing structure is as follows:

First three workstations $500.00/each

Workstations 4-6 $425.00/each

Workstations 7-9 $350.00/each

Workstations 10 or more $275.00/each


The software is server-based (your own private cloud) and the server software runs on a Macintosh, which can be purchased from Apple for as little as $799 with recommended configurations priced at $999 and $1499. There is also a (required) Monthly Software Support subscription of $175.00/month per database.


Premium options include:

HIPAA compliant secure email from the server. (This is not a desktop solution) $20/month

Emailed PDF statements $0.25 each

Automated patient communications providing text or email reminders and messaging. $20/month

Electronic Prescriptions including controlled substances. $65/month/participating provider

Free demo: Yes

HIPAA compliant: Yes

Training: Here’s what Datacon says about training:

To provide an added value, we are now including 45 minutes of telephone/high-speed Internet training per quarter. This training does not accrue and expires at the end of each quarter. We will post a maximum of one credit for training per quarter for training included with support. Additional training may be purchased as needed.

Support: Telephone support during business hours, plus email support. When we reached out to them via email, they responded quickly (within 24 hours). Find their full support policy here.

Key features:

  • Paperless charting and other paperless office features
  • Patient folders
  • X-ray integration
  • Seamless integration with all major dental software products (see list of supported integrations here)
  • Billing features
  • Patient scheduling
  • PayConnect integration
  • Customizable reporting

The Takeaway

Datacon is an advanced, all-in-one dental practice management software that provides the advantages of both on-premise and cloud-based services. Once you learn it, it is easy to use and integrates well with other dental software. Datacon is also a good option for a mixed-computer practice or one that wants some mobile/paperless features. It is also a scalable solution that works well for both small practices and large practices with multiple locations.

12. iDentalSoft

Star_rating_5_of_5-1 4.5/5 (44) (Ratings as of: 7/20/2021)

idental-softOverview: iDentalSoft is a web-based dental practice management solution that has been around since 2010. It's a reasonably priced, platform-agnostic solution with unlimited training. Reviewers praise the seamless data migration for new users and the pricing that allows for adding new users without additional charges.

Service Model: Cloud

Hardware/Operating System Requirements: Access from any browser.

Price: There is no pricing information on the iDentalSoft website, but according to a third party, pricing starts at $250 per month on a subscription basis.

Free Demo: Yes

HIPAA Compliant: Yes

Support: Email, Ticket, and Phone support are available during regular business hours, which are from 9 AM to 8 PM EST. However, the iDentalSoft website says that their support team regularly checks emails and tickets outside of business hours.

Training: Unlimited training is available to all subscribers at no additional charge. You may request one-on-one training at any time.

Key Features:

  • Smart scheduling
  • Intuitive charting
  • Online intake portal
  • Native imaging
  • Treatment planning
  • eClaims and Eligibility
  • Patient communication
  • ePrescriptions
  • Lab case tracking
  • Automated recall/recare
  • Automatic data backups
  • Online reputation management

The Takeaway

iDentalSoft is an affordable cloud-based dental practice management software with many great features. We particularly like the unlimited one-on-one training, automated backups, and the fact that it includes tools to help dentists manage their reviews and online reputation.

13. MOGO Azure

Star_rating_4_of_5-1 4.35/5 (61) (Ratings as of: 7/20/2021)

mogo-azureOverview: MOGO Azure is a cloud-based dental practice management solution that runs on Microsoft Azure. It features an all-inclusive basic package that should work for most single-office practices as well as enterprise pricing for multi-office practices. Reviewers sing the praises of MOGO Cloud's user-friendly interface and seamless migration, although some wish that the phone support offered more extended hours.

Service Model: Cloud

Hardware/Operating System Requirements: OS-agnostic, but will work best with Windows 10 or higher.

Price: Basic pricing starts at $250 per month, which includes unlimited tech support, free updates, and access to their library of training videos. For enterprise pricing, you'll need to contact MOGO for a quote.

Free Demo: MOGO doesn't offer a free demo, but they do offer a free trial.

HIPAA Compliant: Yes

Support: Telephone support is available during business hours only, from 8 AM to 5:30 PM Central Time. They do have an online ticketing system, but some reviewers say that responses are slow to arrive outside of business hours.

Training: MOGO offers online training. Their website features an extensive on-demand video library as well as tech support that receives extremely high marks for responsiveness.

Key Features:

  • Online patient forms
  • Online patient scheduling
  • eReminders
  • Patient eSignature
  • LabLink case status
  • Digital camera
  • Digital imaging suite
  • Image annotation
  • Flexible billing
  • Insurance eligibility
  • Accounts receivable management
  • eClaims submission
  • Daily cloud backup

The Takeaway

MOGO Azure offers a robust array of features designed to help dentists create accurate patient charts and manage every aspect of their practices. We wish the pricing were less opaque but this is an affordable option for small dental practices.

14. Cloud 9

Star_rating_4_of_5-1 4.7/5 (18) (Ratings as of: 7/20/2021)

cloud9Overview: Cloud 9 is a cloud-based dental practice management solution that reviewers praise for stellar customer support and responsiveness and the program's user-friendly features. The primary complaint seems to be some glitchiness in the letter-writing feature, but the company has responded to reviews and said they are working to resolve those issues.

Service Model: Cloud

Hardware/Operating System Requirements: OS-agnostic, may be used with any browser.

Price: As is the case with many of the dental practice management solutions on our list, there is no pricing information on the Cloud 9 website. They request that interested parties contact them to discuss their needs and get a quote.

Free Demo: Yes

HIPAA Compliant: Yes

Support: Cloud 9 offers telephone and email support from 8 AM to 8 PM, Monday through Friday. However, their website states that they do monitor support requests for emergencies and will respond as soon as possible. As we mentioned above, reviewers are very happy with their responsiveness and support.

Training: The training options on Cloud 9's website include webinars and cloudcasts. They used to offer in-person training but there is no mention of that option now, which may be on account of COVID-19.

Key Features:

  • Customizable scheduling
  • Patient portal
  • Email and text reminders
  • Interface to most digital imaging machines
  • Image editing
  • eFiling of insurance claims
  • Credit card and ACH payment processing
  • Check-in kiosk
  • Electronic statements
  • Interoffice chat
  • Word processing
  • Referral management

The Takeaway

Cloud 9 stands out for its stellar customer support and the inclusion of a check-in kiosk and reputation management. The one feature that appears to need some refinement is the word processor, but the company says they are working to improve it.

15. Solutionreach

Star_rating_4_of_5-1 3.9/5 (193) (Ratings as of: 7/20/2021)

solution-reachOverview: Solutionreach is a cloud-based dental practice management solution that focuses on automating and streamlining administrative tasks in your practice. It does not include patient charting and imaging, which means that you would need to use it in conjunction with an imaging and charting system.

Service Model: Cloud

Hardware/Operating System Requirements: OS-agnostic; can be used with any browser.

Price: $299 per month.

Free Demo: Yes

HIPAA Compliant: Yes

Support: The only support available as of this writing is on the self-help area of the website. Support is the most common complaint of reviewers, who would like to see telephonic and live online support as options.

Training: Online training is available via a large resource library that contains blog posts, whitepapers, guides, slideshows, infographics, calculators, infographics, videos, and webinars. As of this writing, there is no interactive training available.

Key Features:

  • Digital intake
  • Online scheduling
  • Recall
  • Appointment reminders
  • Online reviews
  • Video chat
  • Payment reminders
  • Patient education
  • Telehealth
  • Patient referrals
  • Online reputation management

The Takeaway: If you have an imaging and charting system you're happy with but you want a dental practice management solution to help you streamline routine tasks such as patient scheduling, follow-ups, and payments, as well as marketing campaigns that include patient referrals and online reputation management, then Solutionreach may be right for you.

Dental Practice Management Software: Side-by-Side Comparison

Sofware

Service Model

Operating System / Browser

Price

How easy to learn

Curvedental

Cloud

Any Browser

Easy-Medium

Dentrix

Proprietary

Windows 10

Medium-Difficult

Dentrix Ascend

Cloud

Windows 10 / MacOS 10 / iOS 11. Any Browser

Medium

Open Dental

Server-Based

Windows 10. Any Browser for web-based services

$169/Month per location

$165/Month for additional web services

Medium

Total Dental

Cloud

Any Browser

Pricing based on needs; starts at $199/Month plus $99 for each additional dentist

Medium

Denticon

Cloud

Any Browser

Contact sales at sales@planetdds.com

Medium

Dovetail

Cloud

Any Browser

Easy

Dentisoft

Cloud

Any Browser

$249/Month;

$50/Month starter package

Medium

Easy Dental

Proprietary

Windows 10

Medium

Dentimax

Hybrid

Windows 7+
Mac OS 10.7+

$199 or $449 one time setup fee,
between $59-$289/Month depending on the plan

Easy-Medium

Datacon

Hybrid

Apple (Mac) server, or Windows

$175/Month + $500 for the first 3 workstations; reduced pricing for additional workstations

Medium-Difficult

iDentalSoft

Cloud

Any Browser

Subscriptions start at $250 per month

Medium

MOGO Azure

Cloud

Any Browser

Starts at $250 per month; request a quote for enterprise pricing

Easy- Medium

Cloud 9

Cloud

Any Browser

Easy- Medium

Solutionreach

Cloud

Any Browser

$299 per month

Easy- Medium

Some Other Dental Practice Management Software to Consider

The following dental practice software providers didn’t quite make the cut for our Top 15 list, but you might consider one of these solutions if you specifically use Macs, want to try an open-source dental software solution, or just want to see more options.

  • Practice Web — An all-in-one, paperless solution. Runs only on the Microsoft.NET platform.
  • Viive (by Henry Schein) — Proprietary software (with some online features) specifically for Mac
  • Eaglesoft (by Patterson) — Proprietary software (with some online features), with focus on personalization

Free Dental Practice Management Software

A few dental practice management software solutions are advertised as being “free,” but this is rarely, if ever, the case. Usually, the so-called “free” software has a free version that is limited in its capabilities or doesn’t include customer support in case something goes wrong. This type of basic free software is called a “freemium” version.

If you decide to try a free version of dental practice management software, it is essential that you backup your data regularly. If the company whose software you are using goes under or if there's a technical problem and you need to switch providers, you may not be able to migrate your data easily (or at all).

In addition to Dentisoft, another example of a freemium dental software solution is tab32. This software offers free dental EHR, appointment scheduling, charting, treatment planning, and other features. However, it has no customer support and claims are limited at the free level. Other providers offer a free trial version that has all or most of the features of the paid version but limits you in the number of patients you can add (for example, a maximum of 30 patients).

Setmore is another solution used by dentists that offer free unlimited appointment scheduling, but no dental PM features.

We strongly recommend paying for the dental practice management software you need. The payment is part of a contract between you and the provider and it offers you some recourse if you don't get what you paid for.

Final Thoughts About Dental Management Software

Whether you are looking for the best patient management software or the best web based dental practice management software, there's likely a lot of new features that can help you streamline your processes and make your office more productive and efficient. If you’re not fully happy with your dental practice software, check out some of the demos of the software systems on our list to see if they work better for you.

We want to note that all information in this post is accurate and confirmed to the best of our ability. Companies do not always update their websites with new graphics and information as quickly as we’d like, but we will update this post if we receive any information.

Finally, no dental software company paid to be on this list nor are we compensated in anyway by any of the companies mentioned.

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