How Plastic Surgeons Should Approach Facebook Marketing
by Tyson Downs
Facebook is the number one social media platform used by plastic surgeons. For plastic surgeons, Facebook marketing brings numerous benefits. Read on to learn why plastic surgeons need to advertise their practice on Facebook, and the specific approaches you should use to get the most new plastic surgery patients using this social media platform.
Plastic Surgery Facebook Marketing Benefits
According to this 2015 study published in the medical journal “Plastic and Reconstructive Surgery,” the majority of plastic surgeons polled said their Facebook presence had a positive or very positive impact on their business.
Plastic surgeons reported that the main advantages of Facebook included:
- Facilitation of patient feedback/communication (77 percent), and
- Increased practice exposure (67 percent)
Indeed, Facebook marketing helps plastic surgeons communicate positive information about their brand and increase their online exposure. As follows is the four-pronged approach plastic surgeons should use to achieve their Facebook marketing goals.
1. Turn your Facebook into a review portal
Online reviews are a major driver of business for plastic surgeons, and you should approach Facebook as a place to generate and share reviews for your plastic surgery practice. Consider the following statistics, from our blog post Online Marketing for Plastic Surgeons: 5 Reasons Why You Need It:
- 30% of internet users have referred to online reviews/rankings of healthcare providers and treatments (source: PewResearchCenter)
- Among patients who book appointments, 26% use consumer-generated reviews to make their decision (source: HealthWorksCollective)
- 89% of people trust online reviews (source: ModernAesthetics)
You can use Facebook for online reviews in a couple ways. One way is to manually share positive reviews you’ve received on Yelp, Google +, your website, or another review site. The second way is to enable ratings and reviews for your plastic surgery business right on your Facebook page. Use the following Facebook resource to learn how to enable reviews on your plastic surgery Facebook business page.
2. Communicate with content
Potential plastic surgery patients are researching surgeons and procedures online, and Facebook is the perfect place for plastic surgeons to share the content these prospects are looking for. Facebook content marketing communicates information about your procedures and business so patients can “get to know you” online.
Here are some examples of Facebook content marketing ideas for plastic surgeons:
- Informational videos about procedures your practice offers
- Videos featuring your office and staff
- Blog posts, eBooks, and other written content that link to your website
- Before and after photos (note that these work great for standard Facebook posts but are not allowed in Facebook ads)
Videos and reviews are two key things to include on your plastic surgery Facebook page.
A good example of content marketing for plastic surgeons is Dr. David B. Reath, who wrote an eBook called “A Girlfriend’s Guide to Breast Augmentation,” which users can download for free and read on their iPad or other device, in exchange for entering their email address. When you produce intriguing, useful content like this and promote it on Facebook, you not only communicate with users on social media, but you also get prospects to visit your website and provide their contact information.
3. Target plastic surgery patients with Facebook ads
Facebook ads are another way that plastic surgeons can use Facebook to get new patients. Unlike Google Ads, Facebook ads let you include images to capture users’ attention. These ads are also highly targeted, which means they will appear on the newsfeed of people likely to be interested in your services.
Facebook ads offer visual appeal and options to target a particular type of user.
Facebook ads can be used to advertise a particular offer or procedure, or to promote your plastic surgery practice in general. These ads offer many options, including retargeting and video ads. Facebook also gives you the option to pay to “boost” one of your regular Facebook posts to get it in front of more eyes.
Be sure to follow Facebook Health and Fitness Ad guidelines so that your Facebook plastic surgery ad is not rejected.
4. Track your metrics
Facebook marketing is great and all, but if you don’t approach it strategically, you won’t be able to make the most of it, or even figure out what kind of returns you’re getting from your Facebook campaign. According to the above-mentioned “Plastic and Reconstructive Surgery” study, many plastic surgeons who use Facebook fail to track key metrics like site hits, new referrals, or conversion-to-surgery rates for Facebook marketing.
It’s important for plastic surgeons to follow the direct impact of Facebook on their practices so you can see what’s working and what’s not, and then revise your strategy accordingly. So much of online marketing is trial by error, and if you don’t monitor your stats, you may end up with more errors than new patients.
Part III of our post on how to convert Facebook “likes” into new patients talks more about how doctors can analyze the success of their Facebook marketing campaign and the important Facebook Analytics to pay attention to.
Conclusion — Don’t Neglect Facebook Marketing for Plastic Surgeons
Facebook is an essential tool for online plastic surgery marketing but you can’t just approach it willy-nilly. Plastic surgeons need to take the time to adjust and perfect their Facebook marketing approach in order to make it work. If you need further help with your online marketing strategy, go ahead and schedule a consultation and we'll discuss what you're doing now and how it can be improved.
About the Author
Tyson Downs, the owner of Titan Web Agency, has years of experience working with small businesses and helping them meet their revenue goals. Prior to starting Titan Web Agency, he freelanced in SEO and Web Design while working in the corporate world. Tyson is a graduate of Brigham Young University, the father of 5, and enjoys spending time with his family. Particularly on the baseball field.